Delivery

Delivery is only made after confirmation of payment by UPWYW. bank.
The products are delivered to the address indicated by the customer on the online order form, any additional costs resulting from incomplete or incorrect information by the customer may be charged to him.
The delivery time is given as an indication. No compensation may be claimed from UPWYW. or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the date of the order, however, the sales contract may be terminated and the customer refunded.

Delivery options :

1. Click & Collect : Available only in Belgium* and upon customer request, this service allows you to place an order online and collect your items directly from our warehouse.
   
2. Delivery to an address (home) 

How does the "Click & Collect" service work?

To use the "click & collect" service, the customer must contact UPWYW. by email at info@upwayyourway.com after placing their order, to indicate their wish to collect it from the warehouse UPWYW. will inform you by email when your order is ready to be collected. Once the confirmation email has been received, go to our warehouse to collect your items. Orders must be collected the next day, between 10:00 and 12:00 on the weekdays only. If the customer does not collect his order, the order will be automatically cancelled and the customer will be refund within 10 working days, according to the terms of their bank.

Tracking your order

As soon as we have received your order, we will send you a confirmation email. You receive the tracking number by email to trace your package. All orders are processed by our partner DHL.

Taxes and Duties

All non-Eu Shipment

Customs and import duties may be charged once the package reaches your country. These fees must be paid by the recipient (i.e. you) of the package.
UPWYW. has no control over these fees and cannot tell you what the cost might be, as customs regulations and import duties vary widely. It might be a good idea to check with your local customs office for current fees before placing your order so that you are not surprised by fees you did not expect.

International Shipping

Shipping to Russia Ukraine is temporarily unavailable.

Guarantees

UPWYW. guarantees the conformity with the contract of the products or services sold in accordance with the law in force at the time of its conclusion.

Checking the order

Upon receipt of the products, the customer checks the good condition of the delivered product and the conformity of the service provided.
In the event that one or more of the ordered products are missing or damaged, the customer must formulate the necessary reservations to the carrier at the time of delivery and immediately inform UPWYW.
The verification is considered to have been carried out as soon as the customer or a person authorised by him has accepted the order without any reservations.
Without prejudice to the right of withdrawal any reservation not made in accordance with the rules defined above and at the time of receipt cannot be taken into account and will release UPWYW. from any liability towards the customer.

non-compliance

In the event of non-compliance of the products with the indications on the order form, the customer shall be entitled to inform UPWYW. within three working days of the delivery date.
Any complaint not made within the time limit cannot be taken into account and will release UPWYW. from any liability towards the customer.

EUROPE ZONE 1

Belgium - The Netherlands - Luxembourg

Service DHL

Estimated delivery 1-3 days

Cost   €10

EUROPE ZONE 2

Germany - France - Danemark

Service DHL

Estimated delivery  1-3 days

Cost   €15

Free Shipping €250

EUROPE ZONE 3

UK

Service DHL

Estimated delivery 1-3 days

Cost   €25

Free Shipping  €350

EUROPE ZONE 4

Austria - Greece - Sweden - Italy - Portugal - Spain

Service DHL

Estimated delivery  2-7 days

Cost  €15

Free Shipping  €250

EUROPE ZONE 5

Norway - Lichenstein - Switzerland 

Service DHL

Estimated delivery  3-10 days

Cost  €25

Free Shipping  €350

OVERSEAS

USA - Canada - Japan -  United Arab Emirates

Service   DHL

Estimated delivery  3-10 days

Cost  €40

Free Shipping  €450

 

Returns

Returns must be sent within 14 days after you received the products.
The return must be made from the same country to which it was shipped to.

Click & Collect: 

To return an order collected via Click & Collect, please contact our dedicated service at return@upwayyourway.com, mentioning your name and order number. Then, follow the packaging instructions detailed in our returns policy. Once your request is validated, we will communicate to you by email the return address, so that you can ship your items from a BPOST office.  For more details, please consult our returns policy.

 

DHL Express Returns:              

Please send your package to: DHL Express Service Point  Grand'Route 91

1435 Mont-Saint-Guibert  Belgium

Please communicate your name and return tracking number to: return@upwayyourway.com

 

The item must be in its original condition: unworn, unaltered and unwashed.
Please note that the customer is responsible for all return freight charges, including duty tax international!

Returning parcel DHL Express Service Point  HERE

Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
The item must be returned with both tags and packaging in their original condition.

Footwear: the original box must be in perfect condition.
Clothing: protect clothes with their original packaging or a bag. Do not forget to include the labels of the products.  Socks, accessoirires, cannot be returned.

Important information:

Complete the DHL Express Service Point returns form. Please ensure the returns form is completed and included in the package. Without this returns form, we will not be able to process your return. Return costs are the responsibility of the customer. We do not pay additional customer tax.

Please follow the below instructions to return your item:
1. Place the items in shipping box, or use an alternative solid packaging method.
2. Close securely
3. Take the package to your nearest  DHL Express Service Point international or BPOST Belgium* and ship back to us within 14 days of the delivery date of your order. It is your own responsibility to ship the package with a track & trace. 

If an item is returned to us damaged, soiled, we reserve the right not to accept an refund. We will then take care to examine the product and we will proceed with a refund if the defect is deemed genuine.
If the return is approved, we will initiate a refund to your credit card or original payment method within 14 days depending on your credit card issuer’s policies.

We are unable to offer exchanges at this time, however we do accept returns. We ask you to return the original item for a refund and then proceed to place a new order for the appropriate item.