Deliveries & Returns
Delivery is only made after confirmation of payment by the Seller's bank.
The products are delivered to the address indicated by the Customer on the online order form (see also above, point 2 and 4), any additional costs resulting from incomplete or incorrect information by the Customer may be charged to him.
Delivery takes place within a "standard" time frame, i.e. between 6 and 8 days.
The delivery time is given as an indication. No compensation may be claimed from the Seller or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the date of the order, however, the sales contract may be terminated and the Customer reimbursed.
a. Checking the order
Upon receipt of the products, the Customer checks the good condition of the delivered product and the conformity of the service provided.
In the event that one or more of the ordered products are missing or damaged, the Customer must formulate the necessary reservations to the carrier at the time of delivery and immediately inform the Seller.
The verification is considered to have been carried out as soon as the Customer or a person authorised by him has accepted the order without any reservations.
Without prejudice to the right of withdrawal (explained below in point 9), any reservation not made in accordance with the rules defined above and at the time of receipt cannot be taken into account and will release the Seller from any liability towards the Customer.
In the event of non-compliance of the products with the indications on the order form, the Customer shall be entitled to inform the Seller within three working days of the delivery date.
Any complaint not made within the time limit cannot be taken into account and will release the Seller from any liability towards the Customer.
c. Returns and exchanges
Returns must be sent within 14 days after you received the products.
The return must be made from the same country to which it was shipped to.
The product must be returned directly to the official brand
we work with some brands that take care of the return of the products.
More information or questions: firstname.lastname@example.org
The item must be in its original condition: unworn, unaltered and unwashed.
Please note that the customer is responsible for all return freight charges, including duty and tax if applicable.
Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
The item must be returned with both tags and packaging in their original condition.
Footwear: the original box must be in perfect condition.
Clothing: protect clothes with their original packaging or a bag. Do not forget to include the labels of the products.
Socks, accessoirires underwear and swimwear cannot be returned.
The Seller guarantees the conformity with the contract of the products or services sold in accordance with the law in force at the time of its conclusion.
Right of withdrawal
The Customer may exercise his right of legal withdrawal within 14 working days of delivery of the product or conclusion of the service contract.
As a result, after having communicated his decision to withdraw, the Customer has 14 days to return or return the ordered products.
Any retraction not carried out in accordance with the rules and deadlines defined by this article cannot be taken into account and will release the Seller from any liability towards the Customer.
The Customer may, under these conditions, request a refund of the returned product, without penalty, with the exception of the return costs, which will be at his expense.
However, the return or exchange of the product can only be accepted for intact products, in their original state, in particular with complete packaging and in a state of sale.
The Seller will therefore refund the Customer for the totality of the sums paid, as soon as possible, but at the latest 14 days after the recovery of the products and the proof of shipment of these goods.