Delivery

Delivery is only made after confirmation of payment by UPWYW. bank.
The products are delivered to the address indicated by the Customer on the online order form (see also above, point 2 and 4), any additional costs resulting from incomplete or incorrect information by the Customer may be charged to him.
Delivery takes place within a "standard" time frame, i.e. between 6 and 8 days.
The delivery time is given as an indication. No compensation may be claimed from UPWYW. or the carrier in the event of late delivery. If the delivery time exceeds thirty days from the date of the order, however, the sales contract may be terminated and the Customer reimbursed.

Checking the order

Upon receipt of the products, the Customer checks the good condition of the delivered product and the conformity of the service provided.
In the event that one or more of the ordered products are missing or damaged, the Customer must formulate the necessary reservations to the carrier at the time of delivery and immediately inform UPWYW.
The verification is considered to have been carried out as soon as the Customer or a person authorised by him has accepted the order without any reservations.
Without prejudice to the right of withdrawal (explained below in point 9), any reservation not made in accordance with the rules defined above and at the time of receipt cannot be taken into account and will release UPWYW. from any liability towards the Customer.

non-compliance

In the event of non-compliance of the products with the indications on the order form, the Customer shall be entitled to inform UPWYW. within three working days of the delivery date.
Any complaint not made within the time limit cannot be taken into account and will release UPWYW. from any liability towards the Customer.

Returns and exchanges

Returns must be sent within 14 days after you received the products.
The return must be made from the same country to which it was shipped to.
The product must be returned directly to UPWYW.
More information or questions: info@upwayyourway.com

The item must be in its original condition: unworn, unaltered and unwashed.
Please note that the customer is responsible for all return freight charges, including duty and tax if applicable.

Footwear: be sure to try on the footwear with clean socks. To avoid damaging the sole of new footwear, be sure to try them on a protected surface.
The item must be returned with both tags and packaging in their original condition.

Footwear: the original box must be in perfect condition.
Clothing: protect clothes with their original packaging or a bag. Do not forget to include the labels of the products.  Socks, accessoirires underwear and swimwear cannot be returned.

If an item is returned to us damaged, soiled or even damaged, we reserve the right not to accept an exchange or refund.
We do not exchange discounted, promotional or sale items.
We will then take care to examine the product and we will proceed with a refund or an exchange if the defect is deemed genuine.

If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or your original payment method, within a certain number of days.

Taxes and Duties

All non-Eu Shipment

Customs and import duties may be charged once the package reaches your country. These fees must be paid by the recipient (i.e. you) of the package.
UPWYW. has no control over these fees and cannot tell you what the cost might be, as customs regulations and import duties vary widely. It might be a good idea to check with your local customs office for current fees before placing your order so that you are not surprised by fees you did not expect.

International Shipping

Shipping to Russia Ukraine and Belarus is temporarily unavailable.

Guarantees

UPWYW. guarantees the conformity with the contract of the products or services sold in accordance with the law in force at the time of its conclusion.